srp77com Privacy Policy
This Privacy Policy explains what personal information srp77com collects from players in Bangladesh, how we use and protect that data, who we may share it with, and what rights you hold over your own information.
SSL Encryption
All data transmitted between your browser and srp77com is protected by industry-standard SSL encryption. Your personal and financial information is never sent in plain text.
No Unauthorised Sharing
srp77com does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with essential service partners under strict confidentiality obligations.
Player Control
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team. Your privacy preferences are respected without question.
Secure Data Storage
Personal data is stored on secured servers with access restricted to authorised personnel only. We apply technical and organisational safeguards to prevent unauthorised access or disclosure.
Minimal Data Collection
We collect only the information that is strictly necessary for operating your account, processing transactions, and complying with anti-money-laundering obligations. No unnecessary data is gathered.
Marketing Opt-Out
Promotional communications from srp77com are entirely optional. You may withdraw your marketing consent at any time by contacting support, and we will stop sending promotional messages promptly.
Information We Collect
When you register an account, use the srp77com platform, or interact with our customer support team, we collect various categories of personal information. The specific data we gather depends on the nature of your interaction with us and the services you access. Below is a structured overview of the categories of information we collect and the primary source of each.
| Data Category | Examples | Collection Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Provided directly by you during registration or KYC verification |
| Contact Data | Mobile number, email address, residential address (city, district) | Provided directly by you at account creation or during profile updates |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Provided by you during deposit/withdrawal; confirmed by payment providers |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Collected automatically when you access the platform |
| Usage Data | Pages visited, games played, bets placed, session duration, clickstream data | Collected automatically via server logs and analytics tools |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Generated when you contact our support team |
We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete it promptly and close the associated account. If you believe a minor has registered on srp77com, please contact us immediately at support@srp77com.
Providing accurate personal data is a condition of using srp77com. Submitting false or misleading information during registration or KYC will result in account suspension in accordance with our Terms & Conditions.
How We Use Your Data
srp77com processes your personal data for specific, legitimate purposes directly related to providing a safe, fair, and enjoyable platform for players across Bangladesh. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your information are set out below.
- Account Management: To create, verify, and maintain your srp77com account, including processing your registration details, verifying your identity through KYC, and updating your profile when you request changes.
- Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to record and reconcile your account balance; and to investigate and resolve payment disputes.
- Platform Delivery: To provide access to casino games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios; and to deliver sports betting markets including BPL, IPL, and T20 events.
- Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns.
- Responsible Gaming: To enforce self-exclusion requests, deposit limits, and cooling-off periods in accordance with our Responsible Gaming commitments, and to identify players whose activity may suggest gambling-related harm.
- Customer Support: To respond to your enquiries, resolve complaints, and maintain records of communications for quality assurance and training purposes.
- Legal Compliance: To comply with applicable anti-money-laundering obligations, to respond to lawful requests from authorities, and to maintain records required under applicable financial and gaming regulations.
- Marketing Communications (with consent): To send you promotional offers, bonus notifications, and seasonal promotions related to events such as Eid, Pohela Boishakh, BPL, and IPL — but only where you have given explicit consent and have not subsequently withdrawn it.
Where srp77com uses automated decision-making processes — for example, automated fraud scoring or bonus eligibility checks — you have the right to request human review of any decision that significantly affects your account. Please contact support@srp77com to exercise this right.
Data Sharing and Disclosure
srp77com does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your information only in the limited and necessary circumstances described below, and only with parties who are contractually obligated to handle your data with the same standard of care that srp77com applies.
Categories of Third Parties We May Share Data With
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals and to verify payment ownership.
- Game Software Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and similar studios — who receive session and wager data necessary to deliver game services.
- Identity Verification Partners: Third-party KYC service providers who assist in verifying the identity and age of players during the account verification process.
- Fraud Prevention and Security Services: Technology partners who assist with detecting suspicious login activity, flagging unusual transaction patterns, and preventing unauthorised account access.
- Analytics Providers: Service providers who help us understand platform usage patterns and improve user experience — operating under strict data processing agreements and receiving only anonymised or pseudonymised data where possible.
- Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by law, court order, or other lawful obligation.
All third-party data processors engaged by srp77com are required to implement appropriate technical and organisational security measures and to process personal data solely in accordance with our documented instructions. We do not permit any third-party processor to use your personal data for their own independent purposes without your explicit consent.
srp77com will never share your account password, full payment card number, or one-time PIN with any third party under any circumstances. If you receive a communication claiming to be from srp77com requesting such information, do not respond and contact our support team immediately.
Data Security and Retention
The security of your personal data is a priority at srp77com. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated on a regular basis in line with evolving security standards.
- All data in transit between your device and srp77com servers is encrypted using TLS/SSL protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted.
- Stored personal data is held on secure servers with restricted access controls. Only personnel with a documented business need are granted access to identifiable player data.
- Financial data, including payment account numbers, is stored in a tokenised or masked format wherever technically feasible to reduce exposure in the event of a security incident.
- We conduct regular internal security reviews and maintain an incident response procedure that includes notifying affected players without undue delay in the event of a data breach that poses a risk to their rights.
- Access logs for sensitive data systems are retained and audited periodically to detect and investigate any anomalous access patterns.
Data Retention Periods
- Active account data: Retained for the lifetime of your account plus a minimum of five (5) years after account closure, in compliance with anti-money-laundering record-keeping obligations.
- Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, as required under applicable financial regulations.
- KYC documents: Retained for five (5) years following account closure or the completion of the relevant customer due diligence process.
- Support communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Analytics and usage data: Retained in anonymised or aggregated form only, with no fixed maximum retention period.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. If you request deletion of your data prior to the end of the applicable retention period, we will honour that request to the greatest extent possible while retaining only the minimum data required to satisfy our legal obligations.
Your Privacy Rights
As a player on srp77com, you hold meaningful rights over the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary obstacles. The following rights are available to all registered players, regardless of account status.
- Right of Access: You may request a copy of all personal data srp77com holds about you at any time. We will provide this in a structured, readable format within a reasonable timeframe.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it. Minor details such as contact numbers and addresses can often be updated directly within your account profile.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations described in Section 5.
- Right to Restrict Processing: You may ask us to temporarily suspend the processing of your data while a correction request or objection is being assessed.
- Right to Object: You have the right to object at any time to the processing of your data for direct marketing purposes. You may also object to processing based on legitimate interests grounds, subject to our assessment of competing considerations.
- Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that your data be provided in a portable, machine-readable format.
- Right to Withdraw Consent: Where our processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of the rights listed above, please submit a written request to support@srp77com, clearly identifying yourself and specifying the right you wish to exercise. We will acknowledge your request within two Bangladesh Standard Time business days and aim to fulfil it within thirty calendar days. Where a request is complex or involves a large volume of data, we may extend this period by an additional thirty days, in which case we will notify you of the extension and the reason for it.
We may need to verify your identity before fulfilling a privacy rights request to ensure we do not inadvertently disclose or delete another person's data. Please be prepared to provide a copy of your National ID or another form of government-issued identification when submitting a request. See our Responsible Gaming page for additional account controls.
Third-Party Services and Links
The srp77com platform incorporates services provided by third-party technology partners, including game studios, payment processors, and analytics providers. While these partners are contractually bound to handle your data in accordance with our requirements, their own data practices are governed by their individual privacy policies, which are separate from this document.
Game content delivered through Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other integrated studios may involve the transmission of session identifiers and wager data to those providers' systems for the purpose of game delivery and result certification. These providers operate under internationally recognised fair-play certification standards and are subject to independent auditing of their data practices. srp77com does not receive additional personal data from game providers beyond what is necessary for game reconciliation and dispute resolution.
Payment processing through bKash, Nagad, Rocket, Upay, and partner banks involves the sharing of transaction reference data with those providers to confirm payment status. Your mobile financial service or bank's own privacy policy governs how they handle your personal information on their end. srp77com does not have access to your full mobile banking credentials — we receive only the confirmation data necessary to credit or debit your platform wallet.
srp77com is not responsible for the data practices of third-party service providers operating outside of our direct control. We encourage you to review the privacy policies of bKash, Nagad, Rocket, and any game studio whose services you use, to understand how they independently handle your data. Always access these services through official and verified channels.
From time to time, srp77com may reference affiliated brands, game categories, or informational resources that are hosted internally. All internal links on this platform remain within the srp77com environment and are subject to this Privacy Policy. No external or third-party links are embedded in the primary navigation or content areas of this site.
Policy Updates and Contact
srp77com reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable legal obligations, or the services we offer. When material changes are made, the revised policy will be published on this page with an updated effective date. Where the changes are significant, we may also notify active account holders by email or via an in-platform notification. Your continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised document.
We encourage all players to review this Privacy Policy periodically — particularly before making a deposit, providing additional personal documents, or exercising any privacy rights. The most current version of this document is always available at the Privacy Policy page of the srp77com website.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way srp77com handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly, professionally, and in accordance with the principles set out in this document.
Contact Information
- Data enquiries and privacy rights requests: support@srp77com
- Response time: Within two Bangladesh Standard Time (BST, UTC+6) business days for initial acknowledgement
- Fulfilment timeframe: Up to thirty (30) calendar days for standard requests
- Complaints: If you are not satisfied with our response to a privacy concern, please submit a formal complaint in writing to support@srp77com, marked clearly as a formal complaint, so it is escalated appropriately within our internal review process
This Privacy Policy is written in English and governs the relationship between srp77com and players accessing the platform from Bangladesh. In the event of any inconsistency between this English-language version and any translated summary or excerpt, the English text shall prevail. All correspondence relating to privacy matters should be conducted in English to ensure accuracy and to prevent misunderstanding in the handling of your request.
Your Privacy Is Our Priority
Have questions about how we protect your data? Visit our FAQ for quick answers, or explore the platform knowing your information is in safe hands at srp77com.